This policy explains how cancellations and refunds work for services purchased from SirketAmerika. All prices are in U.S. dollars (USD).
1. Payment
Service fees and any state or agency fees are paid up front, before work begins. Card payments are processed by Stripe; bank transfers are also accepted. Your invoice lists service fees and government fees on separate lines.
2. Cancelling Before Your Filing Is Submitted
If your filing has not yet been submitted to the state, the IRS or another agency, you can cancel your order and receive a full refund of the amount you paid.
3. After Your Filing Is Submitted
- Fees paid to the state, the IRS or other government agencies are non-refundable because those agencies do not refund them.
- Fees for service steps already completed are non-refundable.
- Fees for included add-on services that have not started yet (for example, a registered agent year that hasn’t begun, a virtual address or operating agreement preparation) are refunded.
4. Name Rejection or Agency Rejection
If the state rejects your company name or filing, we resubmit with corrected details at no extra service fee. If the agency charges a new filing fee, we will tell you before resubmitting.
5. Annual Services and Renewals
Annual services such as registered agent and virtual address are never charged to your card automatically. We send you an invoice before the renewal date; if it isn’t paid, the service ends at the end of the term. Once a new term starts, partial refunds are not available; you can ask us not to renew at any time.
6. Duplicate or Incorrect Charges
If you were charged twice for the same service or charged an incorrect amount, the excess is refunded in full.
7. Refund Timing and Method
Approved refunds are issued within 5–10 business days to the original payment method (the same card for card payments). Your bank may take additional time to post the credit. For payments made by bank transfer, bank transfer fees may be deducted from the refund.
8. How to Request a Cancellation or Refund
Send your request through secure messages in your client portal or email info@sirketamerika.com with your order or invoice number within 30 days of payment. We reply within 2 business days.
9. Before Disputing a Charge With Your Bank
If something is wrong with a payment, please contact us first — we can usually resolve it quickly.